NASHVILLE, TN—United States Senator Bill Hagerty (R-TN) highlighted several of his office’s many successes helping Tennesseans across the Volunteer State during 2025.
“Serving as United States Senator for the Volunteer State is an incredible honor, and I’m pleased to share highlights of what my office has accomplished working on behalf of our fellow Tennesseans in 2025,” said Senator Hagerty. “With President Trump now back in the White House, I have worked hand-in-hand with his administration to serve the people of Tennessee. I look forward to continuing this great work in 2026.”
2025 in Review
As 2025 comes to a close, Hagerty released the following information:
In 2025, Hagerty’s Washington, D.C. office received hundreds of thousands of letters from Tennessee citizens expressing their views on current events, legislation, and actions taken by the Trump administration. As of this week:
· Received 775,200 unique pieces of mail from Tennesseans
· Responded to 681,108 individual inquiry letters from Tennesseans
Hagerty’s staff throughout the seven state offices—Memphis, Jackson, Nashville, Chattanooga, Cookeville, Knoxville, and Tri-Cities—worked to help Tennesseans resolve various casework issues, such as assisting veterans with claims, resolving IRS disputes, aiding with passport and visa requests, and more. Since January:
· Opened 1,351 constituent cases
· Closed 1,394 constituent cases
Below are examples of the many success stories helping Tennesseans across the state:
Memphis
Senator Hagerty’s Memphis office was contacted by a veteran of the Army National Guard who needed one last form in order for the Veterans Administration (VA) to approve his application for a home loan. He said he had tried to get the form himself, but he was told that the requested documents had been in an area of the National Personnel Records Center (NPRC) that was damaged by a fire in 1973. Senator Hagerty’s office contacted the Department of the Army, and they provided a copy of his Retirement Credits Records, which was exactly what the VA needed to approve the application for his loan. The veteran reached out to Senator Hagerty’s office recently to let us know that he had successfully moved into his new home.
Jackson
Senator Hagerty’s Jackson office received a call from the founder of Big’s Backyard Ultra Marathon World Championship Race, needing assistance to expedite several travel visas for a race on October 18, 2025, in Bell Buckle, Tennessee. The race participants included 75 top athletes from 52 countries. Senator Hagerty’s office was able to successfully expedite three of the athletes’ visas, allowing them to participate in the race.
Nashville
Senator Hagerty’s Nashville office was able to assist a couple with obtaining a visa and a foreign passport for their daughter, who was visiting the U.S. The office worked with the U.S. Embassy to process the visa in time for the daughter’s travel. The parents were extremely grateful to the Senator for his assistance.
Chattanooga
Senator Hagerty’s Chattanooga office was contacted by a constituent while traveling on a cruise overseas who had lost her passport and needed an Embassy emergency passport appointment. Lauren was able to secure appointments at two different embassies in different countries where the ship would be docked. Unfortunately, the constituent was unable to get to the first appointment. In the second country, the constituent was held at immigration and not allowed to disembark to attend the Embassy appointment. Even with proof of an appointment and assistance from cruise staff and the Embassy duty officer, she was not allowed to enter the country. Hagerty’s Chattanooga office immediately moved to secure a third appointment at the next country where the ship would be docked. With the help of the Department of State and the U.S. Embassy, our Tennessee constituent was able to obtain the emergency passport and begin the trip back home.
Cookeville
Senator Hagerty’s Cookeville office was contacted by a student living in London who was scheduled to go to Africa on a mission trip. All of the pages in her passport were full, and she quickly needed new pages inserted to accommodate the necessary stamps. She went to the U.S. Embassy in London twice and was turned away. The Hagerty team went into action, working across offices and facilitating a resolution in time for the student to participate in her mission trip.
Knoxville
Senator Hagerty’s Knoxville office was contacted by a constituent business owner in September of 2024 regarding COVID Employee Retention Credit (ERC) funds he was owed from 2020 and 2021. The company was in bankruptcy, and the ERC money would help him through the financial hardship. Hagerty’s Knoxville office reached out to the IRS multiple times. Because he was in bankruptcy, he had to take extra steps and navigate a very complex process within the IRS. Hagerty’s team was able to facilitate the request and assist the constituent in a timelier manner. Shortly after Hagerty’s intervention, his ERC funds were released: three total payments totaling $1,148,634.59.
Tri-Cities
Senator Hagerty’s Tri-Cities office was contacted by a constituent initially requesting help with the Department of State’s Vital Records to facilitate the necessary paperwork for travel. The constituent was born to parents who were stationed in Japan, and she had been using her Japanese birth certificate to attend school, get her driver’s license, for marriage, and to have a career. Now that she has retired, she wanted a U.S. passport so she and her husband could travel. Team Hagerty facilitated the constituent’s application for an expedited passport, and we followed her case until she received her passport. Although this process took some time, the constituent was thrilled to now be able to travel with her husband.
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